Refund Policy

At Printeroids, we stand behind the quality of our services. This refund policy outlines the terms and conditions for refunds across all our service offerings.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new clients on the following services:

• Starter Package ($399/month)
• Performance Package ($599/month)
• Antivirus Annual Plan ($89.99/year)

If you are not satisfied with our services within the first 30 days, you may request a full refund of your initial payment.

2. Refund Eligibility

2.1 Eligible for Refund

• Requests made within 30 days of initial payment
• New clients only (first-time service purchase)
• Monthly subscription fees (pro-rated for partial months)
• Antivirus annual subscriptions (within 30 days)
• Unused portions of prepaid services

2.2 Non-Refundable Items

• Setup Fees: One-time setup and onboarding fees are non-refundable
• Ad Spend: Advertising costs paid to platforms (Google, Meta, etc.) are non-refundable
• Completed Work: Delivered creative assets, websites, or content that has been approved
• Third-Party Costs: Domain registrations, hosting fees, software licenses
• After 30 Days: No refunds available after the 30-day guarantee period
• Antivirus Monthly Plan: Monthly antivirus subscriptions are non-refundable

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@printeroids.net
2. Include "Refund Request" in the subject line
3. Provide your account details and invoice number
4. Briefly explain the reason for your refund request
5. Include the date of your original purchase

3.2 Processing Timeline

• Review: We will review your request within 2-3 business days
• Approval: Eligible refunds are approved within 5 business days
• Processing: Refunds are processed within 7-10 business days
• Receipt: Funds typically appear in your account within 5-10 business days after processing

3.3 Refund Method

Refunds will be issued using the original payment method:

• Credit card refunds: Credited to the original card
• ACH payments: Returned to the original bank account
• Wire transfers: Returned via wire transfer (bank fees may apply)

4. Service-Specific Refund Terms

4.1 Marketing Services (Starter & Performance Packages)

• 30-day money-back guarantee for new clients
• Pro-rated refunds for unused days within the 30-day period
• Ad spend costs are never refundable
• After 30 days, no refunds available but you may cancel with 30-day notice

4.2 Antivirus & Cybersecurity

• Annual Plan ($89.99/year): 30-day money-back guarantee
• Monthly Plan ($9.99/month): No refunds, cancel anytime
• Refunds only available if no claims or support tickets were filed
• Partial refunds not available for annual plans after 30 days

4.3 Individual Services

• Graphic Design ($49/design): Refundable before final delivery
• Video Editing ($149/video): Refundable before final delivery
• Landing Page Design ($499): 50% refundable before development starts
• Website Design ($499): Refundable in stages based on project completion
• Content Writing ($0.12/word): Refundable before delivery

5. Cancellation Policy

5.1 Monthly Subscriptions

• Cancel anytime with 30-day written notice
• Services continue until the end of the current billing cycle
• No refunds for the current month after cancellation notice
• All outstanding invoices must be paid before cancellation is complete

5.2 Annual Subscriptions

• 30-day money-back guarantee from purchase date
• After 30 days, no refunds for remaining months
• Service continues until the end of the annual term
• No automatic renewal - you control when to renew

6. Chargebacks & Disputes

We encourage clients to contact us directly before initiating a chargeback. Chargebacks may result in:

• Immediate suspension of all services
• Account termination
• Removal of access to all deliverables and assets
• Potential legal action for fraudulent chargebacks

If you have a billing dispute, please contact support@printeroids.net and we will work to resolve it promptly.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service interruptions caused by Printeroids (pro-rated credit)
• Partially completed projects (based on work delivered)
• Downgrade requests within the first 30 days
• Exceptional circumstances reviewed on a case-by-case basis

8. Exceptions & Special Cases

8.1 Force Majeure

No refunds will be issued for service interruptions caused by events beyond our control, including but not limited to:

• Natural disasters
• Platform policy changes (Google, Meta, etc.)
• Internet service provider outages
• Government regulations or restrictions

8.2 Client-Caused Delays

No refunds for delays caused by:

• Failure to provide required information or assets
• Delayed responses to requests (beyond 48 hours)
• Scope changes or additional requests
• Client unavailability for scheduled calls or reviews

9. Contact Information

For refund requests or questions about this policy:

• Email: support@printeroids.net
• Phone: +1 (888) 415-0335
• Address: Room No 123, Imampur, Behind Kisan Cold Store, Habibpur, Bhagalpur 813113
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

10. Policy Updates

Printeroids reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.